Big Thank You!

Tuesday 24th January, 2006
A big thank you goes out to Roy "The Old Git" Holder and the HADSL team for going that extra mile last weekend.

During that critical stage between raising an RFC for an upgrade and actually performing it I discovered a critical issue in FirM. For me this meant either getting a fix for it or having to raise another change for a following out-of-hours fix job.

Having raised the issue with Roy late on Thursday night it seemed an impossible task but, despite flying out to Orlando and having a night out on the Vodka Red Bull inbetween, Roy managed to get me the patched form in time for Sunday's maintenance window. It worked first time resulting in one seriously delighted customer.

How many vendors do you know that would work on form re-design and customer support whilst on a trip to Orlando?

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