Gossiptel - Update

Thursday 6th January, 2005
Dear Mr Rose

Thank you for e-mailing Gossiptel Customer Services.

I apologise for the delay in responding to your request.

I can now confirm that we have refunded you £14.26, which breaks down as follows.

£9.99 for your unused World 500 package.
£4.27 remaining credit.

We hope that the resolution was to your satisfaction.

If you need more help on this subject, please use the 'reply' button.

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Well that's sorted that then...see ya...I won't be back!

Incidentally Vonage has now launched in the UK. I'm going to try and evaluate, but don't want to pay their setup charges. I've emailed to request an account without an adaptor, that is free with their packages.


  1. 1) Mark James Said: (25/01/2005 01:07:58 GMT) Gravatar Image
    Gossiptel - Update

    It's a small world... just read your "Living next door to..." post - my flatmate who works for BA was apparently boarding the afternoon Madrid flight on the 20th...

    Anyway, more to the point - I came accross a link to your site from somewhere regarding VOIP. I've been using "sipgate" for the last month or so which has been working fine, without any problems, up until last week when CLI stopped working on all outgoing calls. I E-mailed them about 3 or 4 days ago, but have had no response as of yet! Someone else I know is also experiencing the same problem.

    Am also thinking of joining Vonage now they have launched in the UK... did you have any luck joining without paying the activation fee, without an adaptor? I'd also be interested in doing this!

  2. 2) Ben Rose Said: (25/01/2005 08:25:19 GMT) Gravatar Image
    Gossiptel - Update

    Mark,

    I did get a response, thanks for reminding me.

    Dear Potential Customer,

    Thank you for contacting Customer Care.

    In response to your email, you would not be able to use your existing

    VoIP adapter with Vonage service.

    Sincerely,

    Keith S.

    Customer Care Representative

    1-VONAGE-HELP

    www.vonage.com

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