Lotus Notes - New Feature Requests - how?

Saturday 16th September, 2006
How does one go about submitting a feature request for Lotus Notes? Google turned up nothing positive so I just wondered if somebody knew.

Over at the Sonos Forums, we have a dedicated forum section aptly named "Sounds Ideas" where people can go to submit there ideas to improve the product. Thse don't just vanish in a black hole, they are carefully monitored by the development team and almost every new feature in the recent V2 release came from a forum idea.

How does one submit an idea to IBM/Lotus for review and would it be possible to view other person's ideas in the same way? I, for one, could see great benefit in that.

  1. 1) Stu Downes Said: (17/09/2006 00:56:52 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    The best way I have found is to comment on Mary Beth Raven's blog. However I can see there is a need for a formal feature request process.

  2. 2) Matt Said: (17/09/2006 15:15:19 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    I've heard mention in the past of an internal Notes feature request list, which apparently your account manager should have access to...no idea if that's true or not :) I dimly remember asking our account manager about it - he said he'd look into it, but I don't think I ever heard anything back.

  3. 3) Scott Gentzen Said: (17/09/2006 15:26:21 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    I've never seen one. If you watch the technotes feeds, some new feature requests show up as technotes.

    Sometimes in the LDD forums for the extended products, you'll see someone from the product team do a post asking for wish lists (I've seen this in Quickplace and Document Manager).

  4. 4) Thomas Schulte Said: (18/09/2006 15:21:57 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    I do not even want to have new features (well not right now ... perhaps later).

    What i would like to see is that they fix some of their old issues and work on all those not fully implemented things you find in the server and the client.

  5. 5) Ben Poole Said: (18/09/2006 16:58:19 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    I suspect that feature requests are logged as support cases, and just categorised differently... certainly that's how some of the other vendors I deal with do it.

  6. 6) Ben Rose Said: (18/09/2006 17:15:44 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    Having worked at Lotus, albeit some time ago, there didn't appear to be any formal process back then.

    I was wondering if it had changed...

  7. 7) Ports Said: (19/09/2006 00:07:55 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    Hi Ben, Ben P is correct. The best and only supported way of submitting a feature request is through Customer Support. (If you can't remember how, you create an SPR with a severity of 7 which is enhancement request. These are evaluated at the time of feature releases.)

    If you have permium support then you can arrange for a feature request through your Lotus Service Manager. These guys can push an Enhancement Request faster is necessary.

    Stu - MB's blog is obviously a way to get her ear, but it isn't a formal feature request (remember, MB is a designer not a Product Manager is Development)

  8. 8) Jörg Asmussen Said: (01/10/2006 22:47:07 GMT) Gravatar Image
    Lotus Notes - New Feature Requests - how?

    As Lotus Business Partners we have access to the LBP Forum. One posting category ine there is "Wish List". Other forum members then vote yes/no on the postings. A lot of wish list items are placed on request of end-users/customers. Many new features can be traced back to wish lists from the BP-forum. Also the Bug Report is often used. Lotus has assigned a team to monitor the database and to report bug fixes into Lotus, once they have reproduced the bug. Documentation errors and proposals for the Knowledge Base ...

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