Scan Computers 3XS System Review

Wednesday 31st August, 2011
This is an article about Scan Computers International Ltd. 25-28 Enterprise Park, Middlebrook, Horwich, Bolton, BL6 6PE - not to be mistaken with other companies of a similar name.

I've been a customer of Scan for over a decade, I still have invoices dated 2001 which makes them one of my longest lasting suppliers. Naturally, when my seven year old PC expired due to a system board failure, I looked to Scan for a replacement. In fact, the dead PC had originally come from there along with numerous components to upgrade it along the way.

I used to build all my own PC kit. It was rare to find a pre-configured system that contained all the "bleeding edge" components I wanted and there seemed little point in paying somebody else to do something I could do just as well myself. Today, however, things are a little different. I'm a family man these days and you get a lot less personal time when juggling a wife, a baby and maintenance of things around the home. It seemed the best idea to just get somebody to build it for me - and why not my trusted supplier?

Stop!


If you've read this post before, you'll know that I perhaps didn't have the best experience ordering my 3XS system from Scan Computers. For numerous reasons, predominantly parts being on back order, the system didn't ship when I expected it to and ended up delayed quite considerably. As I didn't get the service or communication that I expected, I threw my toys out of the pram and, when that wasn't entirely successful, I turned to social media to bring further attention to my issue. It worked and I ended up in negotiations with one of Scan's directors.

He spent a lot of time with me explaining that it was an unfortunate scenario and that a large majority of their orders go perfectly and they have thousands of happy customers. I invited unhappy customers to post on this blog and share their story. To be honest, I struggled to find many. They have the odd complaint on their Facebook page but they don't hide those and respond to them promptly. On the outside, it looked like perhaps the weight of the "punishment" I had dished out on-line didn't truly match the crime - my blog entry had appeared high up on page one of Google when searching for "Scan 3XS System Review" and I was likely putting off a lot of customers.

So I did some testing. I placed another order with Scan, without telling anybody, delivered to another address. It went perfectly. I persuaded a few friends and colleagues to give Scan another go and they were impressed with the one hour delivery slot they got from couriers DPD. Their orders also went just fine. Of the 5 orders I know that have been placed recently, 4 of them were just fine - only my original 3XS System purchase was an issue.

On top of that, the system itself is superb. I'm running an Intel i7 CPU overclocked to 4.5GHz. 8GB of 1600MHz RAM and an SSD hard drive. This thing is rapid. It's quiet too, easily the quietest machine I have ever owned - despite being the most powerful by a large margin. I've also received some very prompt expert support from the 3XS systems team when I've sent them queries.

Judging by the amount of hits this page was getting, and the thought of people buying inferior systems elsewhere as a result, my conscience just couldn't take it any more.

So, if you're considering a 3XS system, don't let what I may have said previously put you off what could be one of the greatest systems you've ever owned.

  1. 1) Leigh Said: (31/08/2011 15:51:24 GMT) Gravatar Image
    Scan Computers 3XS System Review

    I think with the amount of time obviously spent on writing this "review" of the 3xs system (even though it is in fact a review of Scan ) you could have bought the parts separately and done the work yourself, saved around £200, spent time with your faimily and not be dissatisfied... food for thought.

  2. 2) Danny Smith Said: (31/08/2011 15:51:49 GMT) Gravatar Image
    Scan Computers 3XS System Review

    Seems like you've had a spell of bad luck... Iv used scans 3XS systems both personally and professionally for quite some time now and although they do usually take a little longer than expected it's allways been well worth the wait.

  3. 3) Ben Rose Said: (31/08/2011 15:56:14 GMT) Gravatar Image
    Scan Computers 3XS System Review

    Leigh - indeed, I wish I had bought the parts from somewhere else and assembled it myself. Scan don't deserve the fee for messing me around so much. You do however perhaps over-estimate the time this took to write-up, I'm quite a prolific author. Incidentally, I don't usually allow comments from anonymous addresses, but I know where to find you to I'll let it slip.

    Danny - Thanks for the feedback. I bought the system on a professional recommendation too and it sounds like the long delivery times are normal behaviour. I just don't see why they can't perhaps be transparent with their true delivery times? Maybe because I'd have gone to Dell?

  4. 4) Shabba Said: (31/08/2011 16:25:58 GMT) Gravatar Image
    Scan Computers 3XS System Review

    This is typical of most orders if you look over the hexus forums... Always a month to get a system. I don't think they have the staff tbh.

  5. 5) Stuart Boston Said: (31/08/2011 21:39:09 GMT) Gravatar Image
    Scan Computers 3XS System Review

    You have far more patience that I have.

    I would have cancelled the order long before you got it and made sure that the credit card company knows they charged my card for items that were not received (a major no-no in credit card company t's & c's.

    In fact, after all the waiting, I'd have probably rejected the PC and ordered elsewhere. Why give money to a company that so obviously (in your case) doesn't deserve it?

    Regardless, I hope you enjoy the new system, sounds like a beast! :)

  6. 6) Mike Said: (20/11/2013 12:41:30 GMT) Gravatar Image
    Scan Computers 3XS System Review

    I bought a 3XS a year ago and did have a similar experience. It was many weeks late being delivered and a few broken promises. On receiving the machine the cpu cooler was not attached to the cpu but otherwise the machine worked well...for 3 months then I started getting BSOD's.

    Still not resolved but I'll be talking to scan again about it....I use the machine but I can't trust it as it crashes 2-3 times a day. I probably wouldn't buy from scan again.

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