Urgent Action Required

Monday 4th September, 2006
Dear Mr Rose

Your NTL services have been temporarily suspended due to non-payment of your overdue balance.


Well, there's a start, finally NTL have disconnected my TV/telephone/broadband services. Today is 4th September, I moved out of my old house at the beginning of June!

Disconnecting from NTL is simple, just follow the following easy steps:

1) Call customer services.
2) When informed the number is no longer in use, re-dial on the new number. Note, the new number is no longer freephone.
3) When the new number answers, follow the automated system and then join the queue for a customer services advisor.
4) Wait around 40mins to one hour, depending on time of day.
5) Supply customer services agent with account details as previously submitted to automated system.
6) Agent will tell you that they cannot handle disconnections and to call a different number.
7) Call new number
8) Follow automated system, get disconnected.
9) Redial and try again, get disconnected.
10) Try number a 3rd time, but choose a different option that you are moving house but don't want to be disconnected.
11) Speak to agent, who tells you that you've come through to wrong department.
12) Join queue for correct department.
13) Wait over 1hr and give up.
14) Try again on another 3 consecutive days
15) Try customer services, inform them that disconnections are only open 9-5, you work for a living and nobody seems to wants to answer phome.
16) Give up with customer services.
17) Give up with disconnections line and inform them in writing that you'd like to disconnect the service. Send recorded delivery.
18) If not done so already, cancel direct debit.
19) Wait 3months for credit control to disconnect service.
20) Phone them and laugh with your recorded delivery receipt. Laugh more as they find the letter on the system that nobody has actioned.
21) Hang up phone.
22) Don't use NTL ever again.

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