What is it with IBM?

Friday 29th April, 2005
As part of my email archiving project, I've spoken to a few people from IBM today relating to their CommonStore product.

Would you not think that the arguable market leaders in Groupware, Knowledge Management etc. might actually be able to share my contact details? They all manage to phone me up, but none of them ever seem to know anything else, e.g. my email address.

Maybe they follow their sales leads up too quickly for these details to replicate? I don't think so. I'm guessing the lead is sent, via email/IM, with limited information and these people don't use their CRM application enough...quite frustrating for the customer.

UPDATE: Just realised my new (again) account manager never even sent me the introductory email she promised. That's why she took the damn address! Ah well, as Bill would say, it's POETS day!

  1. 1) Stephan H. Wissel Said: (01/05/2005 07:51:32 GMT) Gravatar Image
    What is it with IBM?

    Hi Ben,

    sometime organisations are too busy with selselfs. Seems to come over big corps like a flu.

    For the archiving project: have a look at { Link }

    They provide all tools needed.

    Disclaimer: We resell Group in SE-Asia.


    :-) stw

  2. 2) Ned Speed Said: (01/05/2005 09:14:50 GMT) Gravatar Image
    What is it with IBM?

    Hi Ben, Convergence, a New Zealand Business Partner have developed an 'archiving/content mgmt' they call AbilitySuite... was very well received at LS05... Check it out: { Link }

  3. 3) Andy Said: (06/05/2005 10:10:45 GMT) Gravatar Image
    What is it with IBM?

    Ben, We can help you with Commonstore!! andy!

  4. 4) Steve Said: (01/12/2005 23:22:17 GMT) Gravatar Image
    What is it with IBM?

    A friend of mine trained IBM and Microsoft on their Siebel CRM implementations. She reckoned that Microsoft and IBM were the two worst Siebel implementations she had ever trained on. As an IBM partner who also has to content with their CRM, I'm inclined to agree.

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